Refund Policy
Last updated: July 8, 2026
We want you to use MyTripz with peace of mind. Here is how refunds and cancellations work for PRO and MAX subscriptions.
1. Right to cancel and refund (14 days)
You may cancel the subscription and request a full refund within 14 calendar days of the first charge. This window meets and exceeds the 7-day right of withdrawal under article 49 of the Brazilian Consumer Protection Code and aligns with Paddle's Buyer Terms.
2. How to request
To request a refund within the 14-day window:
- Email suporte@mytripz.com.br with your account email and the purchase date.
- We refund via the same payment method used, typically within 5 to 10 business days (the final timing depends on the processor and the card issuer).
3. After 14 days
After 14 days, charges already made are non-refundable. You may cancel the subscription anytime — future charges stop and paid access continues until the end of the period already paid. There is no pro-rated refund for unused time.
4. Renewals
Subscriptions renew automatically. Cancel before the renewal date to avoid the next charge. Renewal charges follow the same rule: full refund within 14 days of the charge.
5. Processing
Payments and refunds are handled by our processors (Paddle and Mercado Pago). For international transactions, Paddle acts as Merchant of Record and follows its Buyer Terms, including the 14-day cancellation right, always respecting your legal rights.